BizSugar.com › Sales › Aligning Your Team, Clarifying Roles And Responsibilities

We've all seen it, someone drops the ball, something critical isn't done, we get into panic mode to fix the problem and move forward. Afterwards, there's possibly some finger pointing as people try to shift or assign blame. Or, unknowingly, two people independently complete the same task, following up with the customer--creating great confusion (even more if they had differing answers). Or a sales person needs help in getting something done, but can find out who is responsible for supporting that person.