BizSugar.com › Sales › Are You Selling Within Your Own Company?

I’m constantly surprised by how poorly many sales people communicate within their own organizations. Sales people complain, “I’m not getting the information I need to finalize my proposal to the customer,” “My customer isn’t getting the service levels I committed,” “I’m not getting the support I need to do this deal,” and the whining can go on. At the same time, when I talk to people within the organization, I hear, “Our sales people aren’t keeping us informed of what’s going on, we need to know what’s happening to manage our resources properly,” “The sale person just dumps all this work on my desk, I don’t know what they want or what they’ve committed to the customer. They just expect me to handle it.” And likewise, the list can go on. Sometimes, the treatment these internal people get from sales people borders on being rude and abusive.