Business Advice From Tom Peters: The Value of Silence

Posted by standubin under Sales
From http://www.youtube.com 4967 days ago
Made Hot by: Big Business Boogaloo on April 20, 2011 9:20 pm

Tom Peters describes the importance of listening in business communications. Sometimes even awkward silences can provide opportunities to gain insight into the needs of prospective clients...

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Comments

Written by m4bmarketing
4965 days ago

Good video and I would that it is important to also observe as well as listen. This can help for example to identify identify issues and trends that can help a business.

Susan

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Written by ShawnHessinger
4967 days ago

Hi Stan,

Nice video with great advice that probably should be second nature to most small business people. I say "should be" because I have to admit, myself included, that sometimes we get so busy talking about what we can offer that we don't stop to think about what the client needs or to really listen.

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Written by standubin
4967 days ago

Hi Shawn,

I quite agree with you. I heard a line some years ago that "all salesman talk too much" and I'm sure there are some that have mastered the 'art of listening' but it is something I'm going to put more focus on with my clients and prospective clients: listening to them.

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