BizSugar.com › Sales › Does Ecommerce Business Really Need Live Chat? Statistics [infographics] - Tagove

Are you running ecommerce business?
If yes then you must know the importance of live chat. Because...

Live chat has the highest satisfaction levels for any customer service channel, with 73%, compared with 61% for email and 44% for phone.
So ultimately having live chat software in place, ecommerce business can boost conversion efficiency, and overall ROI.