How to handle a customer that's gone nuclear.

Posted by adamnldt under Sales
From http://www.davekahle.com 4710 days ago
Made Hot by: Peri on September 26, 2009 6:57 pm

The author of the popular "how to deal with difficult customers" article lays out how to handle a customer who crosses the line into abusive and profane behavior. It's happened to all of us...

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Comments

Written by ShawnHessinger
4708 days ago

You probably shouldn't deal with problem customers. Tim Ferriss has a section on this in his book "The 4-Hour Workweek" in which he argues that the majority of complaints come from an unproductive group of customers who supply little or none of the revenue for your business. (Your own results may vary but you may want to do an independent survey of your customers sometime to find out how much the really annoying ones are actually contributing to your bottom line.) Tim suggests that you may find the problems they are giving you aren't worth the aggravation or waste of time they are causing for your day-to-day operations.

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