BizSugar.com › Sales › Relationship Economy: Are UK Customers Becoming Harder To Please? - alldayPA

The UK Customer Satisfaction Index (UKCSI) has fallen for the second year in a row, the Institute of Customer Service’s July 2014 report shows. With results demonstrating that customers are now less satisfied with service levels than they were in January 2011, how will companies respond to the 10,000 UK consumers who are dissatisfied with the service they are receiving?