Customer Service. Every consumer looks for it. Every retailer strives to provide it.
But the term is so overused and so under-executed that I have tired of hearing and thinking about it. In my own consumer life, there have been so many missed opportunities by individuals and stores where I have shopped to provide excellent customer service that I'm just about at the point where I want - no, need - to give noogies to every retail salesperson / clerk / customer service representative that I come into contact with.
Retail: Customer Service is Good but Selling is Better
Posted by SkipAnderson under SalesFrom http://blog.sellingtoconsumers.com 5235 days ago
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