Today’s savvy buyers demand instant information and more online interactions, and as a result, the role of the sales person is evolving to meet these needs. This post reviews three top trends impacting sales and what small businesses can do to successfully address them.





Comments


Written by jasoncalvert93
3520 days ago

Social Media is the person-to-person interaction of the future. It can be great, but can also be a pain.



Written by paulac
3528 days ago

That Gartner stat is definitely a big indication of how sales is changing, and it's something every business should make note of. I agree, it is gratifying to see that human interaction is still taking place -- just in a different way. Thank you for your comment, Lyceum!



Written by lyceum
3528 days ago

Paula:

It is interesting to see how the role of the purchaser has changed since my time, working as a purchaser of raw materials for the production of welding electrodes during the 1990's.

I must say that you still do have a human interaction nowadays, but now via the "interwebs"... ;)

"In fact, Gartner reports that by 2020, customers will manage 85 percent of their relationships without even talking to a human at all."



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