Would you like to become a more effective communicator? If so, you need to listen closely to what other people say. Language reflects the ‘internal reality’ of the speaker. Three ‘universal’ sentence structures to listen out for are generalisations, distortions and deletions. This video explains what each pattern is, as well as how to detect and respond to generalisations, distortions and deletions.





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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!