As a Sales Manger you know that providing the right sales training to your field sales and sales support staff is important. Well trained staff are better able to prevent complaints, and if a complaint does arise are able deal with the majority to the customers satisfaction without the need for management intervention. However, there are occasions when it is better that you, as the manager, intervene. This article describes six complaint scenarios which demand the intervention of the sales manager.
When Should You Intervene With Complaints?
Posted by spearltd under Self-DevelopmentFrom http://www.spearhead-training.co.uk 5089 days ago
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