BizSugar.com › Social Media › Wilson Raj of SAS: Customer Data Privacy is the New Experience Differentiator

COVID-19 forced many of us to shelter-in-place, and caused us to do things like shop for groceries digitally. And while it took a pandemic for many of us to do that, now that we have done it, many will continue grocery shopping online long after the pandemic is over. Just as people who went into an office to work before COVID might never do that again now that working from home has been great for many folks who never imagined doing it before COVID-19.
The pandemic has sped up the move to a digital-first economy. But there is more needed to be done before you can successfully transform your organizations to thrive in post-COVID era. And earlier this week I talked about this during a LinkedIn Live conversation with Wilson Raj, Global Director of Customer Intelligence for analytics platform provider SAS.