If you think your business has weathered the storm, think again. In addition to obvious economic challenges, the emerging generation of customers is determined to radically change the rules for customer engagement. Their expectations of relationships and personalization are already taxing businesses today, and their power through social media will kill those who can't or won't comply.
7 Keys to Meeting the Expectations of the Next Wave of Customers
Posted by martinzwilling under StartupsFrom https://www.inc.com 36 days ago
Made Hot by: problogger78 on March 27, 2024 7:04 am
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“Love the title Martin, where is it available?...”
“Yes, it's quite the new term Martin. But it's been around for a while....”
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