Businesses Forget How to Listen to Customers

Posted by martinzwilling under Startups
From http://blog.startupprofessionals.com 4600 days ago

It seems like many business people are becoming so technology addicted to their iPhones and email that they forget to listen to what their customers want, or even forget to ask. Attention spans have compressed to seconds, and face-to-face conversations, with the hugely important body language, are avoided in favor of texting and anonymous Internet surveys.

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Comments

Written by Sian Phillips
4600 days ago

Very good post Martin. If a company doesn't listen to it's customers why (and how) is it in business? Not all businesses are able to do the human response but I see a few big brands on Social Media handling customer queries and complaints effectively so it can be done. Thanks for sharing on Bizsugar.com

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