Constant improvements to chatbot technology allow more accurate bot interactions. As a result, chatbots have changed the customer service game. This shouldn’t surprise anyone. Consider that chatbots allow quicker response time to customer queries and faster resolutions. In fact, a HubSpot study found 71% of people are willing to get assistance from messaging apps. So they want quick solutions to their problems.
In addition, a Facebook study found 65% of millennials, 65% of Gen Xers, and 63% of baby boomers would much rather send a message than call customer service.
Keep these customer preferences in mind. Businesses must start prioritizing the use of chatbots to engage their customers and enhance user experience.
How Chatbots Help Increase Customer Engagement
Posted by lyceum under TechnologyFrom https://smallbiztrends.com 1705 days ago
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“Yes, it's quite the new term Martin. But it's been around for a while....”
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