Millennials want access to information and services at their fingertips – anytime, anywhere! This calls for IT service desks to be careful and proactive, especially with cases of rumor management and brand management. IT organizations need to extend services to multiple channels offering a consistent experience as user experience takes over as the most important factor driving customer satisfaction and revenues.
Millennial expectations affecting Enterprise Service Desk Management
Posted by yorkecomm under TechnologyFrom http://www.wolkensoftware.com 2956 days ago
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“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
“Lisa: Good to hear! Thanks for your response....”
“For sure, I know I did years ago when I was working for others....”
“Lisa: I wonder if they potential employee is doing a background check on...”
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