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You’ve no doubt heard about Millennials (also known as Generation Y, born after 1980) for years now. But recent reports indicate a new generation (dubbed Generation Z or simply Gen Z) is growing up behind the scenes, and is set to emerge as the incoming workforce.
Born after 1995, members of the e Read More

Quite a few headlines from the past 12 months suggest the UK continues to have challenges with employee engagement. There are plenty of businesses out there with great stories to tell about how they motivate and energise their people. But quite a few companies are still struggling to find the best Read More

Job recruiters for call centers can’t afford to hire the wrong people. As frontline brand representatives, agents take on a big responsibility. Put blatantly, there’s no room for incompetence in customer service. Read More

Your relationship with employees determines the success or failure of your business. Here are 7 practical tips you can use to build strong relationship. Read More

A survey was conducted that asked over 1,000 employees what their reasons for recent turnover were. The results might surprise you! Read More

One needs happy and productive employees to establish a workplace and grow. The key to keeping the employees contented is to have a great workplace. To make your office a better place, all kinds of change will be required from physical to modifications in the company culture and administration metho Read More

Happy employees translate into happy customers and higher sales and profit. Here are 11 tips for small business owners to keep their employees happy. Read More

Organisations the world over are engaged in a constant search for methods and techniques to boost employee performance, enhance productivity, drive engagement and reduce staff turnover. Companies that work towards introducing and maintaining an efficient performance management system see results. Read More

When it comes to insights about Millennials, our most populous generation, the annual Millennial Impact Report never disappoints. Created by research firm Achieve and the Case Foundation, the Millennial Impact Report is the most comprehensive study of the millennial generation (born 1980-2000) and Read More