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Social Listening Tools: Watch Dave Kerpen, author of Likeable Social Media talk about give his thoughts on Social Listening Tools. Read More

As we go into year 2012 we bring to you a critical analysis of the most promising business niches for startups. These are niches we believe will further push the limits of tech based business in Nigeria and Africa. Read More

It’s the beginning of a new year and people are evaluating their lives and determining what to change in order to improve. This also makes it a great time to evaluate your online life, including social media. Allow me to introduce the 5 W’s of a social media audit… Read More

For more than 30 years, Crutchfield has been selling car stereos, home theater equipment, and other electronics that are delivered through the mail. Meeting customer service demands has not always been easy, as a recent profile of founder Bill Crutchfield and his company in Inc. explains. Read More

If you’ve still not got round to adding a blog on your company website, this article will be useful when you enter the world of business blogging as a beginner. Read More

Tim Berry: "What I really like about Franchise King Joel Libava’s post Shocking Facts About Franchising Success Rates Revealed is how clearly he calls out the sleazy or sloppy (take your choice) use of very old statistics to mislead and entice people..." Read More

Today, organizations try to improve brand loyalty among consumers in order to retain more customers, even though the task is often cited as being one of business' most challenging tasks. Nevertheless, a successful contact center will likely be able to keep clients coming back if they have an except Read More

This is a guest post by one of my contributors that talks about the mindset of an entrepreneur, and how it's a wee bit different than the mindset of someone working your typical 9-5 J.O.B. Being an entrepreneur isn't always easy, but well worth it! Read More

By now you’re familiar with the basic phishing e-mail. You know the one -- it comes from a bank you don’t do business with asking you to verify personal information such as your name, Social Security Number and your existing bank account information. Read More