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Many times business owners have good intentions and nifty ideas, but they overcomplicate processes, and in turn they end up frustrating and losing customers. Read More

Check out this week’s Friday Roundup for tips and ideas to help grow your business, such as generating revenue via social media and responding positively to negative online reviews. Read More

Mobile advertising is a great way to get the attention of people who are searching for your products or services—at the very point when they’re ready to buy. Because mobile has the power to help you find more customers, it’s important to consider its potential for your business. Read More

You may not know this, but franchise ownership isn’t for everyone. It’s really not for most people.
Most people avoid risk–or at least the kind of risk that’s involved in becoming the owner of a franchise…or even a non-franchise business. They should take this quiz. Read More

If you have ever thought about starting your own business and being your own boss, you may want to consider if you have the personality traits and necessary skill set to become a successful entrepreneur. Read More

In my most recent post about franchise investigation procedures I mentioned that you would need to look at the business model, the business, and your own motivations and interests.

As the franchise coach I can honestly tell you that your motivations and interests are the primary perspective for Read More

What are the top customer service complaints consumers have about retail stores? Overwhelmingly, rudeness was the biggest turn-off for shoppers in a survey of more than 6,000 consumers done for STORES by Prosper Technologies. (In STORES’ last survey on the topic five years ago, understaffed stores Read More

One of the mantras of our society is that, if you want success in your career and life, you need to attend university and graduate with a degree. However, as recent student demonstrations underscore, the cost of a higher education is on the rise. What if you can't land a job that pays you enough to Read More

If you want to get more authentic Facebook Likes, don’t beg or buy. Instead, use one of these three techniques to get real, genuine Facebook Fans that will count! Read More