AngelBiz commented on the following stories on BizSugar
Under Promise, Over Deliver – Key to Business Success
"@Tom – You are taking the right approach. I am sure every one of your customers is very satisfied. I wish more of small business owners would think and act like you. It would make their task of competing with big boys lot more easier because this is really the point of differentiation for them."Under Promise, Over Deliver – Key to Business Success
"Zappos is one of the great companies that can teach about customer service to everyone. Their customer service reps have lot of leeway to make sure customers are happy. They are allowed to upgrade shipping without having to get approval from supervisors. "Under Promise, Over Deliver – Key to Business Success
"Heather - completely agree with you. Apple is a great example of managing customer (and investor) expectations properly can help your business. On the other hand if not done properly it can do great harm, as the precipitous decline in Apple stock today shows."Subscribe
- News
- Blog
- Press Center
- Newsletter
Buttons and Widgets
- Legal
-
Privacy | Terms of Use
© 2007-2024 BizSugar.com.
5 Steps to Getting Back to The Heart of Your Business
"Interesting article. Many entrepreneurs and small business owners start out with a bang, but get tired and disinterested as time goes by and the business becomes routine and mundane. I particularly like your suggestions 1 and 4.Taking time off and changing the scenery helps revitalize yourself and get the spark that you had when you started. "