SeanMcAlpine commented on the following stories on BizSugar
John Warrillow – The Glenn Beck of Canadian Business?
"I agree that he is posting these things to generate buzz and to promote his brand. Just like Glenn Beck, it appears that he is trying to build on his celebrity. My post's point was if you make these bold statements, back them up with something of substance. If not, prepare to be ridiculed. I'm sure John doesn't mind. All of these celebrity pundits are divisive and the controversy surrounding them drives their brand."Fire Your Customers – When the customer isn’t right, show him the door
"Agreed on the public or stakeholder comment. The trouble comes when the customer can be unreasonable and non-factual with criticism. The company is always expected to respond factually and with decorum. In this case Tim Hortons has it pretty easy in that the guy appears to be a total flake. They may have trouble with their employees deciding what is valuable customer feedback and what is a nuisance. If employees take this as a license to disregard customer feedback, the owner could have a problem."« previous1 next »
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John Warrillow – The Glenn Beck of Canadian Business?
"Thanks Duncan, I don't mind starting a post with a provocative statement, but at least have something to back it up. This guy's postings are great, if only for the comments section. Makes one wonder about the comments he scrubs from the boards."