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Earlier this morning, I was reading a discussion on LinkedIn about what makes for good client service for lawyers and accountants. This question always comes up when we conduct customer surveys – something that we always do when helping our... Read More
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Social Media Pro, from Duct Tape Marketing, is now available as a self-study course. Social Media Pro is a five course program designed to get you up and running with social media marketing. This program includes the following sessions: Session... Read More
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The inaugural digital edition of Accounting Today was recently released. Personally, I enjoy reading magazines in digital format. I preferred to change the default setting on their reader to display one page at a time vs two. That's probably because... Read More
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I spent most of my career in the accounting and consulting industries in which the billable hour was king. I was never a fan of the billable hour. I didn’t like it for the customer. I particularly didn’t understand why... Read More
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If you are leaving comments on blogs solely for the purpose of trying to create a link back to your web site for SEO purposes, you are probably wasting your time and money... Read More
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This is the time of year for creating plans, determining budgets, and setting goals. Many people are reluctant to set goals, or to set “stretch” goals, because they feel like they are setting themselves up for failure. In the past,... Read More
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What would you think if I told you I didn’t have time to talk to my customers? Or if I told you that listening to my customers isn’t a high priority for me? You’d look at me like I was... Read More
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