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Someone gave you a project to manage, but you don’t know where to start? No problem. You can get all the guidance you need from the movie, The Martian. Read More

Are you doing customer service surveys? Even the most basic survey tool lets you measure responses using a ranking or rating scale. For instance, it’s common to use satisfaction or importance scales (e.g. “very important” to “very unimportant”) or recommendation scales (“How likely are you to recom Read More

Busy project managers want the latest industry information and tools at your fingertips. But who has the time to go looking for it? These project management folks won't waste your time. Read More

It’s an age-old management dilemma, but we can all learn from the way other people handle such situations. Here’s the story of a real team “problem child” and the troubles “Tracy” caused her manager. You get the opportunity to decide what you would do if you were the project manager. Then you can c Read More

You can learn a lot from the survey data you collect – that’s the point! – but too often, people look only at the overall results. The real “Aha!” moments are in the details. One easy way to do that is with data filters. Read More

There are plenty of reasons for you to make your surveys available in human languages beyond your own. Read More

Once you’ve designed a survey, you need to convince people to respond to the email invitation soliciting their input. One step in accomplishing that is to measure how many people respond, and to remind those who haven’t yet done so. Read More

The most common way to judge customer satisfaction is to conduct an online survey after the sale, tech support experience, and so on. But many people who are new to designing surveys start out by using only a few question-types: drop-down lists; radio buttons; open-ended text boxes; and perhaps a r Read More

Doing a survey, and wish you could incorporate data from an existing database? That's called data pre-population. Read More

Thanksgiving is about giving thanks, remember? So, let's express appreciation for the technologies that make our lives better. These are the gadgets, apps, and tools that have earned our eternal gratitude. Read More