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7 tips for better customer service (and customer loyalty)

7 tips for better customer service (and customer loyalty) - http://results.com Avatar Posted by StephenLynch under Customer Service
From http://results.com 3479 days ago
Made Hot by: masonnorton on May 14, 2010 4:34 pm
First (and last) impressions matter

Research shows that customers remember the first and last moments of their interactions with you more vividly than the rest of it. Make sure the first and last elements of your customer interactions are a well-engineered, well documented process that all your team follow - because they are going to stick in the customer's memory Read More
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Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!
Share your small business tips with the community!