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1. Erosion of Authority, 2. Strong Focus on Self, and 3. Excessive Drive for Achievement are three reasons for the recent outbursts and bad behavior. So what can we do to promote civility? Read More

A Twitter message came across my desk that read in part: “Just witnessed a manager scolding his employee in front of customers—it made me sad—” While this may seem inconsequential, 83% of customer's who witness incivility between employees share it with a friend or family and, the customer usually leaves immediately without buying anything. Read More

Image a highly visible executive at a large private firm announcing she will stop using irony and parody in her blog posts. Her intention was to use wit to further her point although some readers misunderstood her humor. As a gesture to her readers she writes that going forward she will focus her tone on clarity of message with the goal of forging Read More

Tis the season for socializing at the annual office holiday party. As you attend the affair keep in mind that the company sponsored office party is still a business event. It is an extension of the workplace and provides social interaction at the business level. Below are some tips for using the company sponsored party to your career advantage. En Read More

During this election season, more than likely we will encounter — either directly or indirectly — a political discussion at work. Questions will surely rise on how to address a political conversation and what are the best ways to maintain a civil dialogue while voicing opinions. Read More

At some point in time we have all attended a not so productive meeting. We even wonder why we were asked to attend. I offer 18 tips for the meeting chair and participants on how to make meetings more effective. Read More

Carol Bory launches BizQ.mobi, the first mobile etiquette site designed for mobile handsets for instant access to business etiquette information anytime. Read More