BizSugar.com › Management › Customers Witnessing Incivility Between Employees Cost Big Bucks

A Twitter message came across my desk that read in part: “Just witnessed a manager scolding his employee in front of customers—it made me sad—”
While this may seem inconsequential, 83% of customer's who witness incivility between employees share it with a friend or family and, the customer usually leaves immediately without buying anything.