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1. Erosion of Authority, 2. Strong Focus on Self, and 3. Excessive Drive for Achievement are three reasons for the recent outbursts and bad behavior. So what can we do to promote civility? Read More

A Twitter message came across my desk that read in part: “Just witnessed a manager scolding his employee in front of customers—it made me sad—” While this may seem inconsequential, 83% of customer's who witness incivility between employees share it with a friend or family and, the customer usually leaves immediately without buying anything. Read More