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De-escalation of a difficult situation is vital, in order to avoid it becoming a crisis or conflict. Take a look at these de-escalation techniques you should master that will allow you to take control of a situation and defuse a potential conflict. Read More

Personal development should be a priority in your life. It is the on-going process of improving areas of your life, career, education and widening your interests. It may focus on certain weaknesses and may involve taking you out of your comfort zone. Develop your strengths and learn to excel in wha Read More

Managers must be able to effectively manage their team in order to provide the best possible service to customers or clients. Here are ten tips that will lead your organisation forward. Read More

Respect cannot be demanded, it has to be earned. Which of these character traits could you improve upon, in order to gain more respect? Read More

Disputes and disagreements within your organisation can be costly. Therefore, in order to quickly find resolutions, you need to have a number of skills, including listening and questioning skills, together with negotiation and emotional management skills. Read More

When looking for good leadership training courses for managers, you need to ensure that the following crucial skills are covered: goal-setting, clear communication, time planning, handing poor performance, self-motivation and inspiring other people. Read More

You can make a certain amount of progress using trial and error, but it can be fraught with danger. To achieve a more reliable and successful outcome, it is far better to use a proper theory and intelligent practice. So what is a proper theory? Read More

Solving Britain's productivity puzzle starts with improving the habits of every individual. By improving individuals, you can improve the productivity of organisations. Don't wait for someone else to solve the productivity crisis, make your own investment today. Read More

We learn new things all the time. But if you want to become a master of that skill, it is not just a question of practice makes perfect, or learning it parrot fashion. There are five stages to mastering a skill and making it yours. Read More

There are four main causes of all your problems. Find out the major causes of all problems and learn how to find the right solution to those you can fix. Read More