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Our experts have already weighed in on the biggest trends that happened in 2016, now they look to the future. Read More

With the help of these tools, you can now run your small business easily and attend to the needs of your potential clients. Read More

The true measure of customer centricity lies in how easy it is for people to find answers to their questions. This is why you need to optimize the self-service features of your customer care strategies. Read More

In just a few years, Tony Brown went from working 18 hours a day as a freelance consultant to being able to run his business remotely while travelling round Jamaica for eight weeks with his family.

In this episode, he shares how he made this possible by creating systems to document key processes Read More

As Customer Success is playing a bigger part in companies’ growth, more and more content is being written about it.

It’s not easy to stay on top of the best posts and resources out there so we’ve created an awesome list of remarkable articles that every CSM should read to stay updated.
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These days, it's increasingly important to encrypt data that's in transit over the internet. In this article, we'll discuss a fast and easy way to to secure traffic between the client and server with HTTPS encryption. Read More

Watch the video for a closer look at this family’s incredible designs, and the business behind their artwork. Read More

It’s tempting to put off hardware purchases when you’re a small business owner. Cost is a factor, for one thing. And there’s the commitment factor. Small businesses can ill-afford to have precious capital tied up in hardware with a clock rapidly ticking toward obsolescence.

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Being able to quickly and easily view, edit and debug your website is essential. In this blog post, we will take an introductory look at Chrome's Developer Tools and how you can use them to improve your site. Read More

Reaffirming Dublin as the Epicentre of Innovation

DTS 2017 will bring together global leaders in innovation, technology and business to shape the future of global trends and technologies. Held across Dublin’s iconic silicon docks the two-day summit will showcase everything Dublin has to offer as Read More