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The formula for success in small business is simple – keep the promises you make to your customers. Under promise and over deliver is how you can keep customers. Read More

By Flor McCarthy

A phrase that jumped out at me in the course of the whole phone prank episode surrounding the Duchess of Cambridge’s recent stay in hospital, and the tragic death of one of the nurses involved was, “reasonably foreseeable.” I think it was a representative of the Austra Read More

At any point in any kind of new initiative, you've done all the planning, strategizing, training, and preparation you can.  You've sought advice and insight Read More