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Most leaders agree that poor customer service is a business killer today, in terms of lost customers, reduced profits, and low morale. Yet the average perception of customer experience continues to decline. Young entrepreneurs and startups, in particular, often remain naively unfocused, despite the Read More

This MySpace update adds Featured Radio Stations. Now, in addition to streaming music from a radio station according to genre, you can also stream tunes curated by your favorite artists. Read More

Speculation still surrounds lululemon Athletica CEO Christine Day's departure. Yet despite the turmoil, the company has earned kudos for their crisis response. Read More

Shia LaBeouf? What was Oliver Stone smoking? The kid looks 14 years old in the movie–and still does. Call me old school, but if your little sister can pin a guy to the floor and take his lunch money, he is automatically disqualified from all leading man roles. Hollywood, please take note. Read More

A Limited Accountability Design Response Team is a group and a operation, that can assist creatively and in an out-of-box way to the development of a new business. Read More

Measuring ROI of your social media marketing IS possible. You can focus your efforts on building a network of engaged, active customers AND you can measure how social media affects the bottom line. Also because social media is NOT free (see the diagram below) it is important to demonstrate this tac Read More

How do you explain to your boss the time necessary to build your community? How do you say I need to do this for months, if not a year, before anything remotely worthwhile will start to happen? Read More

Find links on mostly free ways to use Facebook to market your small business. Click the Filter tab to sort links by subtopic. For example, click b2b to see only links on how to use Facebook pages for b2b marketing. Read More

Steve Jobs didn’t sell the iPhone based on technology; it was what you could do with it. A simple concept helps you create meaningful content to generate the same energy and passion in your communications, marketing, and events. You can become a Master of Meaning – just like Steve. Read More

Here are some of the best financial tweets, like: "A true #business only exists to solve a problem in the world and to make #life better. Ask yourself, 'What problem do you want to solve?'" by Robert T. Kiyosaki Read More