‘Customer Experience’ (CX) is the measure of a customer’s opinion and sentiment towards your brand and the value it provides based on the customer’s entire journey, from first to current touchpoint.
So, how exactly does this translate to business success?
Again and again, people naturally gra
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Psychedeli voted on the following stories on BizSugar
3 Building Blocks of A Superior Customer Experience Strategy (+ Tools!)
Posted by erikemanuelli under Customer ServiceFrom https://postfunnel.com 2422 days ago
Made Hot by: jyotichauhan92 on March 19, 2018 3:57 pm
Brian Solis of Altimeter Group: The Irony of Needing Machines to Be More Human at Scale
Posted by lyceum under Customer ServiceFrom https://smallbiztrends.com 2432 days ago
Made Hot by: JoshRed on March 13, 2018 9:36 am
I have the honor of co-chairing CRM Magazine’s annual event, CRM Evolution, alongside friend and leading independent CRM analyst Paul Greenberg. The conference takes place next month in Washington, DC, and features a host of influencers and thought leaders in areas like customer engagement, artifi
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