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Passed in 2015, net neutrality guidelines were intended to prevent certain practices such as throttling and give all websites equal treatment. Like most things these days, the repeal of net neutrality has proven controversial. Now a new survey discovers what small business owners think about the ch Read More

Have you been measuring your "ticket volume by channel"? How about running a "ticket transfer analysis"? Tracking and measuring these fifteen helpdesk metrics will help you better organize, train, and manage your support teams. Read More

Want more conversions from your organic social media traffic?

Wondering how to set up a sales funnel for your social media visitors?

In this article, you’ll learn how to convert more social media visitors using a sales funnel. Read More

Recently I spoke about influencer marketing at PR Bootcamp in New York City. Just before my presentation, a panel of editors and producers from television programs like Dr. Oz and The Today Show talked to an audience of public relations professionals about getting products and experts on their prog Read More

Facebook, Instagram, Twitter, Tumblr and all other social media platforms are loaded with billions of users, and social media has become an addiction to the human race in the modern age. Before social media and before the internet the way people communicated with each other was very much different Read More