There is a misconception that the goal should be "Happy" customers, but what we're really looking for are Successful customers. And here's why that matters...
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Akennada voted on the following stories on BizSugar
Customer Success is NOT about Happy Customers
Posted by lincoln-murphy under Customer ServiceFrom http://customersuccess.gainsight.com 3748 days ago
From Successful Customer to Raving Fan: How to Drive Sales Through Customer Advocacy and References
Posted by lincoln-murphy under Success StoriesFrom http://www.gainsight.com 3758 days ago
Get new perspectives on how focusing on Customer Success can drive revenue growth by building and mobilizing advocates. There’s no longer any glory in building your logo wall unless there’s an evangelist and referral engine behind each one.
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