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Akennada voted on the following stories on BizSugar

Customer Success is NOT about Happy Customers

Posted by lincoln-murphy under Customer Service
From http://customersuccess.gainsight.com 3764 days ago

There is a misconception that the goal should be "Happy" customers, but what we're really looking for are Successful customers. And here's why that matters... Read More

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From Successful Customer to Raving Fan: How to Drive Sales Through Customer Advocacy and References

Posted by lincoln-murphy under Success Stories
From http://www.gainsight.com 3774 days ago

Get new perspectives on how focusing on Customer Success can drive revenue growth by building and mobilizing advocates. There’s no longer any glory in building your logo wall unless there’s an evangelist and referral engine behind each one. Read More