There is a misconception that the goal should be "Happy" customers, but what we're really looking for are Successful customers. And here's why that matters...
Customer Success is NOT about Happy Customers
Posted by lincoln-murphy under Customer ServiceFrom http://customersuccess.gainsight.com 3564 days ago
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“Rachel: Great to hear! Thanks for your kind words! :)
All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
“Lisa: Good to hear! Thanks for your response....”
“For sure, I know I did years ago when I was working for others....”
“Lisa: I wonder if they potential employee is doing a background check on...”
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