Have you been measuring your "ticket volume by channel"? How about running a "ticket transfer analysis"? Tracking and measuring these fifteen helpdesk metrics will help you better organize, train, and manage your support teams.
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Help Desk Metrics: 15 Customer Support Statistics to Track and Monitor - Relay
Posted by DorothyAtForty under Customer ServiceFrom https://thinkrelay.com 2179 days ago
Made Hot by: deanuk on May 20, 2018 2:10 pm
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All the Best,
Martin...”
“Thank you, Martin. That's a fantastic motto... and I couldn't agree more!...”
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