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The franchise industry uses technology. A lot. Technology is such an important part of any small business, these days... Read More

Let's take about one industry that is probably going to continue growing; Computer-related services for commercial and residential users. Recently, I had the opportunity to work with Steve Giordano, a recently downsized executive from the IT industry, and quite a... Read More

The No. 1 reason customers stop doing business with a company is a perceived attitude of indifference. They don't think companies care about them, as a valued customer or as a person. Trusted business relationships, much like friendships, require time and regular contact. Here are three action steps to show your customers the love. Read More

In a business world which is getting more competitive each and every day, there's one thing which will keep your customers coming back again and again — a valuable customer experience. Your customer experience begins and ends with spectacular customer service. Read More

The ten best articles on trust in business for May Read More

No matter what business you're in, at some point in your career you will have to deal with an angry customer. Your challenge is to handle the situation and send the customer away thinking he or she has just done business with the greatest company on earth. Here's a six-step process to quickly resolve a customer complaint. Read More

Many small business owners don't offer retirement plans, wary of the costs. But they can be worthwhile investments that help attract and retain employees, while offering tax benefits for companies.

Fees have come down in recent years, the result of increased competition among retirement plan management companies. Business owners should also kee Read More