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The person in your company who has the initial contact with your customers has the power to delight or disappoint them. And the way your customer is treated when they first contact you, whether it's by phone, email or in person, will determine whether they stick around to hear your sales pitch or h Read More

Growing a business requires more time and energy than most entrepreneurs have left at the end of the day. But if you don't spend time on marketing, follow-up, etc., your business won't grow beyond what it is right now. Fortunately, if you have a web site, you can put it to work doing much of the wo Read More

Your business plan can either attract investors or scare them away. Here are some common business plan mistakes and how to avoid them. Read More

Soft Skills: In today's working environment, where customers and employees are demanding more, instilling the use of soft skills in your team members is something you simply can't survive without. Read More

People don't start a business because they want to get to know their character better. They start a business because they want independence, or for adventure. But getting to know yourself better than you ever expected is exactly what happens when you become an entrepreneur. Read More

The Internet brings numerous marketing opportunities but also poses threats to small business sales. Sometimes, a corporate blog or a comment in a social Web site is followed by derogatory remarks or belittling statements. Here's advice on when and how you should respond to negative comments Read More

How a Grandmother Started a Multimillion-Dollar Business:
Starting a business was not something Anita Crook set out to do at nearly 60 years of age. But when her pocketbook organizer idea took off, this South Carolina grandmother found herself running a multimillion-dollar business. Read More

Many teams in the workplace were never designed to succeed to begin with. Find out why, then use these seven tips to build better teams. Read More

It's true that attending business conferences costs you time and money, something that's in short supply for most small business owners. Yet the benefits that you'll get from taking a break from your daily routine to meet with other people in your industry can far outweigh the costs. Read More

In the franchise industry there are certain truisms which have remained virtually unchanged over the years. I refer to them as The Laws of Franchising Read More