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In fact, 23.1 million consumers say they’ve discovered new brands via social networks, and 22.5 million say they use social media in order to discover unfamiliar brands. It’s not just the average customer-focused business that uses social media to provide Read More

The critic never takes responsibility for his judgement. Because owning that judgement is hard. I urge you to try it. Walk up to an art student and tell them you think they’re talentless. Or tell an entrepreneur, someone who’s just sunk their life’s savings into an idea, that you think what they’re Read More

I recently read an excellent blog post titled The Consumer Survey is Dead by Sam Fiorella, which was published about the same time I participated in a #CXO Twitter chat regarding customer surveys. I left comments with a common theme in both venues:

Surveys require consumers to opt-in to a TASK y Read More

Yahoo! tells employees to stop working from home. Some employees aren’t Yahooing about a new policy from the tech giant’s CEO. Read More

In episode #17 we’re joined by Srinivas Rao of The Skool of Life and BlogcastFM to talk about his experience creating larger bodies of work and the impact these projects have had on his growing success. Read More

There comes a point in everyone’s content marketing strategy where you just want to take a nap. That point where you yawn at the overwhelming boredom that has occurred. More importantly, the overwhelming boredom you feel about doing it again Read More

There are three applications that comprise the PhaseWare Tracker Platform: PhaseWare Tracker (which comes in two flavors: on-premise and on-demand), PhaseWare Event Engine, and Self-Service Center. Tracker enables you to track and manage tickets across the support lifecycle. The Self-Service Center Read More

This is a guest post by Robert Brandl – more on Robert below.
Many website owners are turning to live chat to support customers, close leads and understand more about buyer behavior. If these things are important to your business then this guide is for you. Read More

So you know that Timidity has to do with shyness and fear; not being able to embrace that which you wanted to as at when apt. Perhaps what you didn’t know was that timidity could make you end up at the back burner.

No timid person ever goes far in life.Rather they ended up languishing in their c Read More

Its Human Nature That People Will Always Complain. Now They Are Doing It Online and In Real Time. Is Your Company Doing All It Should To Protect Itself? Read More