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In this post I will discuss body language over the phone, and share some hints and tips for creating great body language when using the phone. Read More

How prepared are you? Whatever it is we do in our lives we have to be prepared. You would think this is a very basic statement and that well, sure we all know that, don't we? Read More

Have you flicked on the TV recently and seen an advert for a comparison site? Travelled on the tube or looked at the side of a bus? As annoying as the song is, the second the overweight opera singer with a fantastically coiffure moustache pops up Read More

I like to think of things in threes. It seems that my brain more readily learns and retains three things at a time. Three is a mystical number that shows up in the Bible and fairy tales too, so there must be something to it! Read More

When thinking about updating or creating a website, the first thing most business owners do is consult with a web designer. While this is advisable as good design attracts the eye, the business owner must not forget the words that are used on a website. Read More

If you could sell yourself,and convey “You’re the one in loss if you don’t buy my ideas” things would be really easier, right? So, how on earth can I sell myself? Read More

The small business owner (or free-lancer) is often the sole person responsible for time management, tasks, projects, deadlines, paperwork and what seems like five million other responsibilities that can have a tendency... Read More

As a cash-strapped small business owner, I had to come up with creative ways of promoting my business. And by creative, I mean free :) And no, this is not going to be another post on how to use Twitter, Facebook... Read More

In order to be Amazing in our business maybe we should concentrate on being the best we can be, providing outstanding service to our customers rather than being obsessed about what our competitors are doing... Read More

I was reading a post on a forum the other day from a guy who was outraged by the poor service he'd received in a restaurant. The guy had gone to the trouble of typing up a detailed post describing the entire dining experience and naming and shaming the offending restaurant... Read More