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Emotions drive behaviour at work. Knowing how to manage (or regulate) emotions can help you perform at your peak, stay resilient when times are tough, build stronger relationships and gain more influence. So building your emotional intelligence is a good career move. This video explains how the log Read More

HR practitioners and trainers often have to deal with people who seem ‘overly sensitive’ or inclined to ‘take things personally.’ This video, by people skills expert Eleanor Shakiba, explains why this happens. Then it describes how you can help employees manage the boundary between ‘self’ and ‘work Read More

Some people seem to think everything you say is aimed at them. Even your most innocent remark triggers tears or anger. People like this can seem very difficult people to handle. So how do you respond with appropriate assertiveness when someone takes everything you say personally? There are three si Read More

Lara struggles with receiving feedback. She tends to hear it as a personal attack and have a hot-headed reaction. Like many people who have trouble managing emotions in the workplace, Lara has little awareness of how to manage her personal boundaries. Here’s how Eleanor Shakiba would help Lara lear Read More

If you’re dealing with difficult people, you need to accurately assess the communication styles they use. Maybe you’re dealing with aggressive behaviours such as shouting or talking over you. Perhaps you’re facing chronically passive behaviour such as playing victim or withdrawing from social situa Read More

All teams experience conflict at some stage. But sometimes you might struggle to rebuild harmonious relationships. In this situation, it helps to keep the following points in mind. Read More

Workplace conflict can result in prized staff leaving your business. If you want to retain these employees, you need to show them the value of staying. Conflict coaching helps you do this. Hear Australian people skills expert, Eleanor Shakiba, explain how to help employees rationally assess their o Read More

Wherever you work or live, eventually you’ll come across someone that you think is difficult to deal with. Maybe to you a difficult person is someone who shouts or uses abusive language. Perhaps it is someone who insists you do things their way. Or maybe it is a person who cries and triggers a guil Read More

Andrew is a talented and dedicated employee. Anita, his HR business partner, has just found out Andrew is looking for a new job. Why? Andrew is sick of the conflict which is splitting his team. Anita is meeting with Andrew today. What can she do to influence his decision? Read More

Andrew is a talented and dedicated employee. Anita, his HR business partner, has just found out Andrew is looking for a new job. Why? Andrew is sick of the conflict which is splitting his team. Anita is meeting with Andrew today. What can she do to influence his decision? Read More