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The holiday shopping season is coming up quickly. If you have an eCommerce business, this time of year probably accounts for a huge proportion of your profits. So now is the time to make sure your website is prepared to deliver standout customer service for the holidays. Read More

This is the ULTIMATE guide to 160+ business, digital marketing, and technology conferences in 2016 for business owners, entrepreneurs, and marketers. Read More

Start preventing delinquent accounts today by following these six simple tricks that will make sure you get paid.
http://bit.ly/1XkkfFp Read More

Customers rarely forget bad experiences and are twice more likely to talk about them than positive ones. In a nutshell, they are negatively biased.

So, how can a small business turn the situation around? By focusing on that bias to deliver people-centric customer service. And the first step is l Read More

Watch out Etsy, Amazon is issuing a challenge for the handmade market space with a new store featuring only artisan made products. Named Handmade at Amazon, the new store is tailored for factory-free handmade items.
Amazon says it already features more than 80,000 handcrafted products from artisan Read More

Actually, most customers are happy to tell you what they think of your business and are just waiting to be asked. If the customer experience is not up to par, and you don’t ask—you might be too to salvage the relationship. Read More

Customers are so powerful when it comes to running a business. This is why making customers happy by meeting and exceeding their expectations is one thing every business owner must prioritised. Infographic below highlights the real cost of a bad customer service that doesn't do its job properly. Read More

So, you’ve got a successful business. Your products and services are resonating well with your customers, and you could run the entire thing on autopilot if you wanted to. But, should you? Chances are your competition isn’t – and you shouldn’t either. For continued success in your business, you mus Read More

If you use any Google products on your web site, you have to comply with the EU cookie law, even if you don’t live in the European Union. Read More

A happy customer is one that will bring you business again and again, and cut down on your own efforts to attract new business, since they’re usually willing to refer their friends to you. Read More