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A happy customer is one that will bring you business again and again, and cut down on your own efforts to attract new business, since they’re usually willing to refer their friends to you. Read More

There are so many complexities that go into running a small business, and it’s easy to feel like you’re drowning in responsibilities. It’s imperative that you’re very mindful of the quality of customer service you’re providing because this can ultimately determine whether you’re creating a one-time Read More

Marketing psychology focuses on human behavior and how it affects marketing decisions. Marketers can use psychology to create a more effective marketing strategy. Behavioral economics is the study of psychological, social, emotional and cognitive factors that influence economic decisions, and how t Read More

Mistakes you must avoid to ensure your first contact with customer provides pleasant experience and gets converted to customer for life. Read More

Customer voices are amplified more than ever due to the rise of social. Here are six things your team should think about when creating your social customer service strategy. Read More

Communication is the core of each and every business, whether it is small or a big one and that is why they should always practice it to become better and grow. A business has several options to communication and its their responsibility to find out what option their clients prefer and respond to. Read More

The customer path to making a purchase on your website is no longer a simple one with many customers using different types of technology on their journey to purchase. Read More

Your customers are your company’s lifeblood. Everyone knows their importance, and how much effort is placed on making sure they are satisfied with the service or product you provide. Without them, your business would be nothing. Read More

Your delivery of the customer experience that you promised is the total focus of your audience. Here are 6 important tips to remain focused on its delivery Read More