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As we head into the holiday shopping season, retailers are hoping that we are ready to spend some money. It looks promising: Last year online spending for Canadians surpassed $15 billion, most of it done using credit cards. A similar trend is happening around the world. Read More

Managing your pipeline should bring value to you selling, not distract you from it. The piece looks at a couple of things that may sidetrack you from your goal, and impact results. Read More

Is Luck merely some weird happenstance that is totally out of your control? And if not, how do you make your won Luck? Here are 3 Basic Rules. Read More

Having looked at sales people leaving voice mail, the question comes up as to why many people do not return. Beyond really bad messages, why do some people choose to hide behind voice mail, rather than to use it as a productivity tool? Read More

While it may seem counter-intuitive, there are quite a few reasons why business owners want to resist the urge to delete comments and reviews that are critical of them. Sometimes, negative reviews can actually help, not harm, your business. Here are a few reasons why it’s okay to let negative revie Read More

The trouble with sales reports is that they are autopsies. And an autopsy has never been known to bring the body back to life. Read More