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The HP Sugartone: Making Your Business Amazing sweet blogging contest was another great success. With dozens of articles and hundreds of votes and comments, we are delighted that Sugartone continues to be a unique business networking event, giving business people the opportunity to network across b Read More

You need what you need to win the deal. You know that to get what you need, you have to act. What prevents you from acting is fear. Read More

What is the value that you place on a loyal customer? Hopefully you value those that are willing to buy from you again and again. Having a loyal customer base is what every business strives to have. After all, it is easier and more cost effective to resell to a current customer then to acquire a ne Read More

A duck, a bartender, and asking the right questions about web data.

I’ve stated before that web analytics, as a whole, belong to an organization, and not to the web department, or an analyst. Deep within all the numbers and charts are facts. Some of those facts can be understood by the analyst, Read More

Well, do ya’??? It’s so, so easy to say, “Of course! I’m not a silver-tongued devil, I’m a silver-eared devil.”

OK, let’s say you actually do listen intently after you ask a question. Let’s also say you’re constantly alert for stray comments, body language and all the little nuances of customer Read More

No man is an island & no CEO should make important decisions on their own. Why? Because businesses often have critical things come up where making a decision right could mean life or death for your career or for the company! That's why it is really important who CEOs choose and keep as their key bu Read More

To fight above your weight class, you have to believe that you can win, and then you have to take the actions that that belief enables and requires. Read More

If people are your greatest asset, then you must care as deeply about their success as you need them to care about your dream client’s success. Read More