Making critical business decisions based on traditional customer service metrics alone can be detrimental for your brand.
Rethinking your metrics ensures that you’re targeting and measuring the aspects of your services that matter the most to your customers. To make this process more manageable, here are the four general steps you must follow.
5 Types of call centers according to organizational culture
Posted by nlagunzad under Customer ServiceFrom https://www.openaccessbpo.com 2720 days ago
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