Customers stay with a brand not just for its services or products. Often, post-purchase customer service plays a crucial role in boosting buyers' satisfaction and loyalty to a brand. What may get customers to turn away are unpleasant experiences that may outweigh the good quality of the products they've purchased.
5 Ways contact centers can create a positive customer experience
Posted by nlagunzad under Customer ServiceFrom http://www.kiwibox.com 2644 days ago
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