BizSugar.com › Customer Service › 6 Reasons Why Live Chat Integration is Rewarding for Your Website

Live chats are like open windows of communication for your e-commerce business. A good live chat integration can offer an organization scope to better communication and an all-time customer support system. With a live chat medium, your business can stay in touch with your customers and provide answers to their queries instantly and efficiently.

Live chat is a potential customer service tool that is drawing the highest customer satisfaction level with a percentage of 73 percent. A large number of companies are already using live chat windows in their e-commerce websites and many others would soon be using for them their business too. What are the advantages of using live chat integration in a website?