BizSugar.com › Customer Service › 97 Percent of Executives Believe Customer Satisfaction Key To Success, Survey Finds

What’s key to business success? Customer satisfaction, say almost all (97 percent) business executives.
This not-so-surprising insight comes from a YouGov survey of 503 business executives, commissioned by HundredX, a technology company that provides enterprise level listening solutions. And an important part of delivering this satisfaction is by collecting customer feedback, the survey concludes.