Customer Service: The Difference Between Empathy and Sympathy (and why you should care) | Small business news; tips; networking | BizSugar

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Customer Service: The Difference Between Empathy and Sympathy (and why you should care)

Posted by RossKimbarovsky under Customer Service
From http://blog.crowdspring.com 3624 days ago

Most customer service teams respond to customers with sympathy. Sympathy is rarely an ideal response to a customer’s problem. Here's why.

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