Most customer service teams respond to customers with sympathy. Sympathy is rarely an ideal response to a customer’s problem. Here's why.
Customer Service: The Difference Between Empathy and Sympathy (and why you should care)
Posted by RossKimbarovsky under Customer ServiceFrom http://blog.crowdspring.com 3418 days ago
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“Yes, it's quite the new term Martin. But it's been around for a while....”
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“Lisa: I have not heard about the expression, "engagement...”
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